FAQ's

 

Do you Guarantee your products?

We put pride into every aspect of Mugshot Sleeves: our designs, the quality of our products and our customer service. Each time we sell a product, we put our reputation on the line. So if you're not 100% satisfied, then neither are we. If you wish to learn more about our refund policy, head on over to our Shipping & Returns page.

Mugshot is a cup sleeve with a handle. So what?

Mugshot Sleeves is a trendy way to carry your drink without worrying about burning your hand. It comes in a range of beautiful designs so that you can find one to match your mood. Carrying your drink in a Mugshot Sleeve means that you can hold your drink, walk and sip at the same time. Now when’s the last time you did that using a regular coffee sleeve? – Yeah, we didn’t think so.

What cup size is Mugshot compatible with?

Your Mugshot Sleeve can be used to drink your favorite medium sized hot drinks. It will fit most medium cups - including those sold at Starbucks and Dunkin’ Donuts.

How many times can I use a sleeve?

Mugshot is intended as a multi-time use product and should be used with care. This means not crumpling the sleeve, keeping it away from water, and not using it with cold drinks. When used with respect, each cup sleeve can be used up to 3 times. So with daily usage, one set should last you 10 working days.

How often are new collections released?

The seasons change and so do our designs! We release brand new collections every season. This means that you can look forward to 5 new awesome designs at least 4 times a year. Yeah, we like to give you choices.

What if I'm not happy with my Mugshot?

Your happiness is our modus operandi and frankly it would embarrass us if you weren’t 100% satisfied. In the event that we have failed to meet your expectations, simply let us know and you’ll receive a full refund, no questions asked.

How is Mugshot created?

Mugshot Sleeves is manufactured in the United States. Our sleeves are proudly assembled by hand. We use premium paper board to construct our sleeves and lay on a smooth aqueous coating to keep colors vibrant, keep the surface scratch-free, and repel splashes of liquid. 

The Exclusive Seasonal Package comes with 6 sets. How do you determine that’s enough to last me a season?

If a stop to your favorite coffee house is part of your daily workday routine, purchasing our Exclusive Seasonal Package makes sense. We send you 6 sets of our featured collection so you can keep Mugshot on hand every day of the week. With this offer, you'll get a total of 30 sleeves. We recommend that each sleeve to be used twice. So you can keep your java flowing every day of the week for an entire season (3 months).

Can I get a custom Mugshot?

If you've been saying to yourself, "I want a Mugshot made for me", we can help. Our design team can create you a Mugshot Sleeve that's as colorful and as unique as you are. Simply tell us what your vision is and we will work with you to find something you love. For more information visit our Get a Custom Mugshot page.

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